FAQ

FAQ main image FAQ image

Welcome to the new Online Uniform Store! 

The College has created this webstore to enable families to purchase uniforms online and have them delivered.  This FAQ should hopefully answer all your questions!  


How do I access the online Uniform Store? 

Go to My Account and login as a 'Returning Customer'. 

Don't create a 'New Account' as an account has automatically been created for all parents that have an email address on the school database. This also includes parents of children with a confirmed enrolment for next year. 

If parents share the same email address, one account has been created for the first parent listed on the school database.  

If parents have different email addresses, then two accounts are available.  If you would like your sales order history to be listed on one account, then best to pick which account you will use for online orders and use that consistently. 

How to Log In for the first time: 

Step 1:  Go to My Account and click Login   https://uniformshop.carey.wa.edu.au/_myacct
Step 2:  Enter your email address in the box for Returning Customers (use the same email that you have on Consent2Go)
Step 3:  Click on ‘Forgot Your Password Click Here’
Step 4:  Enter your email address 
Step 5:  Click ‘Send me a New Password’
Step 6:  Go to your inbox and click on the password reset link 
Step 7:  You are now logged in and can start shopping.

Please don't create a new Customer Account. You can only login as a Returning Customer using the email address listed on Consent2Go. 

What is the ordering process? 

  1. Login to your account as a Returning Customer with your email address.
  2. Place your online order and checkout using your credit card (Visa or MasterCard).
  3. You'll receive a confirmation email with your tax invoice attached.
  4. Once we have dispatched your order you will get another email letting you know it has been shipped. You can track your order from within My Account.

Can all uniforms be purchased online? 

No. Certain items still need to be purchased at the Uniform Shop including the Secondary Blazers and special order items - Year 12 Leavers Jackets, Year 6 Forrestdale Jackets and Girls Formal Shorts and Trousers. 

What is the shipping cost? 

We are using Sendle as the shipping courier.  Shipping cost is automatically calculated at the checkout, based on the weight and volume of items ordered.  For deliveries within Perth, the cost will be either $5.95, $8.50 or $10.50 depending on the size.  

How soon will I receive my order?

Please allow a week to receive your order.  Orders will be dispatched twice a week on Tuesdays and Thursdays during school term times.  In the Summer school holidays, deliveries will re-commence in the third week of January.  

Can I have my order express posted?

Sendle does not offer an express shipping option.  

What address will my order be shipped to? 

The default shipping address is your home address.  This is automatically imported from the school database and syncs every 24 hours.  Therefore if you change your home address on the school database it will be automatically changed within your Uniform Store 'My Account'.

Can I add a different shipping address for orders? 

Yes, you can add a new address from within My Account.  For example, if you would like your order shipped to your work address.  When you checkout, you will have the option to choose your work address.  

Can I change my existing home address within My Account? 

Not permanently.  If you change your ‘Existing Address’ within My Account it will be overridden within 24 hours when synced with the school database.  Therefore any permanent changes to your home address need to be made via Consent2Go. 

Can I order online and pick up?

No, that option is not available.  The webstore is for home delivery only.

What are the Uniform Shop Opening Hours 

The Uniform Shop is open during term time from 8am to 4.30pm on Tuesdays and Thursdays. 

We do have additional days and extended opening times during peak times and these are communicated on the website, SEQTA and College newsletter.